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Maximising the value of Support hours: 3 services you didn’t know are covered

From implementing the latest rate changes to reclassification of goods, ERP set-up changes and country-specific regulatory updates, there are countless regular tasks that our Support Desk manage on behalf of clients.

Indeed, we complete thousands of the most common types of updates each year; all of which are critical to ensuring a company’s tax solution remains accurate and ultimately compliant.

But did you know there are several other, less-known ways to use your Support hours beyond functional updates and upgrades?

In this article, we’ll explore three of the most valuable ways that you can deploy our Support Team to the benefit of your business. We hope it gives you some inspiration!

 

1)  Mini solution review

Whether you’re considering an investment in additional tax technology or looking to spend more on your current setup, we always advise first carrying out a solution review to gain a full understanding of the strengths and weaknesses of the equipment already at your disposal.

No matter how much you invest in technology, there is no guarantee anything will improve unless you have identified the root causes of any inaccuracies or inefficiencies within your existing configuration.

That’s why we advocate utilising Support hours to complete a mini solution review.

A solution review completed by our Functional Team will give you a clear overview of your current state, as well as a valuable roadmap towards optimum performance.

What’s more, it can be tailored to meet your precise requirements; every solution review we’ve ever conducted has been completely unique to the client in question.

 

2) Training

When a new colleague joins your Tax or wider Finance team, we recommend arranging a training session to be led by a member of our Support Team.

During this session, we’ll delve into the detail of your configuration and exactly how we help to maintain it, providing comfort and security during their early weeks within your business.

But there’s no need to extend this invitation only to new starters. It’s always a good idea to refresh your team’s knowledge of your solution, our service and the different ways in which we support you.

Simply reach out to your Account Manager at any time to arrange a training session.

 

3) Building a business case for more tax tech

Our Support & Maintenance service can be used to protect any tax solution our team has implemented.

However, as your business grows, you enter new territories or requirements change, you may look to leverage additional tax technology within your setup.

Alternatively, as e-invoicing mandates continue to be introduced across the world, you may be looking to add a specialist e-invoicing solution to your setup.

The good news is that regardless of what your expansion plans look like, we can still support an updated solution featuring third-party products. And we’ll even help you to build the business case for your new investment.

Our Support Team will help you to understand the full value of our service for your existing setup so that you can put together a compelling case for why we should be tasked with supporting your upgraded, expanded configuration.

 

If you’d like to explore any of these ways of using your Support hours, get in touch with your Account Manager to find out more.